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Data Center Operations & Production Control
The SOC Data Center is a 9000 square foot state-of-the-art facility located at 60 Oxford Street.
In addition to being located in a physically secured site, all machines in the facility are provided
with full environmental, electrical, and network redundancy. The SOC Data Center is staffed with a
7x24x365 dedicated technical team. The SOC Operations staff provides enterprise-wide monitoring
support, batch scheduling throughput, first-tier problem resolution analysis, and off-hour call
support.
Enterprise monitoring
Server, system, and network monitoring services are provided by the SOC Operations team. The SOC
has implemented proactive monitoring capabilities, primarily using HP Openview/ITO, which can be
tailored to match specific customer monitoring requirements. By combining proactive monitoring tools
with continuous staffing, alerts and troubles are quickly identified and resolved.
Batch scheduling
Unix-based system tasks and batch jobs are streamlined and automated in the SOC by Tivoli's Maestro scheduler.
The following two links are to Microsoft Word template files. Save these files to your local PC before filling them out. Download instructions: Windows users right click and choose "save target as", Mac users use "option-click".
New Maestro Schedule requests - Please download and use this form to request a new Maestro schedule from Production Control. The completed form should be attached to its respective Remedy request ticket.
New Maestro Job requests - Please download and use this form to request a new Maestro job from Production Control. The completed form should be attached to its respective Remedy request ticket.
Trouble tickets and resolution
All SOC related trouble tickets (Incident Reports) are generated and tracked until resolution by the SOC
Operations team using Remedy.
Change Management
All SOC Data Center related Change Requests are tracked by the SOC Operations team via Remedy.
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