UIS Repair Services Rates and Policies
| REPAIR UNDER WARRANTY (IBM/Lenovo/Apple Computers & HP Laser Printers) |
| Diagnostics (parts and labor) |
No charge |
| Diagnostics under CrimsonPlus (parts and labor) |
No charge |
| Replacement of defective Hard Drive including Operating System Re-Installation |
No charge |
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Please note:
- Any repair performed that is not covered under manufacturer's warranty or CrimsonPlus contracts will be billed to the customer.
- Software, including operating system and consumable are not covered under manufacturer's warranty.
- Batteries are covered under the manufacturer's warranty for one (1) year from date of purchase.
| REPAIR OUT OF WARRANTY (IBM/Lenovo/Apple Computers & HP Laser Printers) |
| Diagnostics (minimum charge of $35 applies even if unable to duplicate error) |
$35.00 |
| Diagnostics under CrimsonPlus (parts & labor) |
No charge |
| Labor Rate (not applicable to hard drive repair) |
$100.00 |
| Travel Fee (Departmental, affiliates & partner school) |
$50.00 |
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Please note:
- Diagnostic fee will be paid in advance and is non-refundable.
- If you elect to have equipment serviced within 30 days of diagnostic, the diagnostic fee is applied to the first hour of labor.
- Labor Rate does not include replacement parts.
- Beyond 1 hour labor is billed in 15 minute increments.
| INSTALLATIONS (IBM/Lenovo/Apple/Dell Computers) |
| Installation of additional memory |
$30 Laptop
$45 Desktop |
| Installation of new/replacement hard drive (OS installation additional charge) |
$40 |
| Installation and Re-Installation of Operating System (if restore media is provided) |
$60 |
| Installation and Re-Installation of Operating System (if restore media is not provided) |
$100 |
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Prices as of 3/24/08. Subject to change without notice.
Contracts
UIS-Technology Services partners with Schools, Departments and Affiliated Institutions
to provide responsive, customer focused repair service for hardware at or below market
prices. Technology Services strives to save members of the Harvard community
time and money by offering one stop shopping for all your technology needs.
CrimsonPlus Plan*
During and/or after the manufacturer's warranty, any problem that requires labor or replacement parts can be costly. To mitigate the cost of your repairs, purchase the CrimsonPlus Service Plan. For the highly competitive cost per unit/per year we will:
- Cover cost of all parts, labor, and travel for Lenovo and Apple computers and HP laser printers
- Provide four business hour response time; after 2 pm, response will be next business day
- Manage all parts:
- Ordering
- Shipping and receiving
- Tracking
- Provide on-site repair
- Provide free estimate for diagnostic
- Provide free installation for hardware and memory
- Provide quarterly service reports provided for 50 or more computers
We provide Professional Services- Our on campus technicians are vendor authorized. All warranty repairs are performed with original manufacturer's parts.
| CrimsonPlus Pricing for Annual Contract - Warranty |
$30 per unit |
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| CrimsonPlus Pricing for Annual Contract - Non-warranty Pricing Guide |
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| HP Printer |
Price |
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HP Printer |
Price |
| 1xxx-series |
$199.00 |
|
80xx-81xx series |
$399.00 |
| 21xx-22xx series |
$199.00 |
|
8150-82xx series |
$382.00 |
| 23xx-25xx series |
$129.00 |
|
9xxx series |
$399.00 |
| 3xxx series |
$338.00 |
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Color 2xxx series |
$299.00 |
| 4000 series |
$299.00 |
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Color 3xxx series |
$338.00 |
| 41xx-42xxx series |
$167.00 |
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Color 4xxx series |
$338.00 |
| 43xx-45xx series |
$238.00 |
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Color 5xxx series |
$399.00 |
| 5xxx series |
$238.00 |
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Color 8xxx series |
$399.00 |
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Color 9xxx series |
$399.00 |
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| IBM |
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Apple |
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| T 3x series |
$249.00 |
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PowerBook G4 series |
$239.00 |
| T 4x series |
$199.00 |
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iBook/Cube/MacBook Air |
$183.00 |
| T 6x series |
$149.00 |
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Power Mac G3/G4/G5 |
$199.00 |
| X 4x series |
$96.00 |
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iMac G4/G5 |
$119.00 |
| X 6x series |
$96.00 |
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Server |
$349.00 |
| A 4x series |
$96.00 |
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MacBook/MacBook Pro |
$239.00 |
| ThinkCenter A series |
$249.00 |
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| ThinkCenter S/M series |
$249.00 |
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Display |
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| Lenovo 3000 series |
$249.00 |
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12"-15" (studio flat) |
$79.00 |
| NetVista |
$249.00 |
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17"-21" (studio flat) |
$99.00 |
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22"-30" (studio flat) |
$129.00 |
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*For Schools, Departments, and Affiliated Institutions
If you are interested in obtaining a Repair Service Agreement for product that
is out of warranty and not eligible for a manufacturer's extended warranty,
please contact Technology Services at 617-495-5450 or email.
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