GovConnection FAQs

Question: Can I use a Harvard 33 digit billing code?
Answer: Yes

Question: How/where do I enter the 33 digit billing code?
Answer: When placing an order, the tub # (first 3 digits of the billing
code) goes into the 'purchase order #' field and then the entire code
(including tub #) goes into the 'P.O. Notes' field

Question: Is GovConnection located onsite at Harvard?
Answer: No. We're a mail order company, with no storefront, and will
ship all product directly to the customer.

Question: Who is GovConnection?
Answer: GovConnection is dedicated to fulfilling the unique, specialized
IT needs of federal, state, and local governments and academic
institutions (K-12 and higher education) throughout the United States.
We help academic and government IT and purchasing professionals make
informed decisions and reduce procurement costs.
With more than 100,000 products, a nationwide network of service
partners, and teams of certified technical experts, we'll design, build,
and support your end-to-end IT systems-all at once, or in project
stages. We'll also identify and apply the federal, state, and local
contracts and purchasing vehicles that enable you to achieve your
school's or agency's goals-on time and on budget. We'll help you get it
done right the first time.

Question: How do I return/exchange a product?
Answer: All returns require prior authorization. Returns must be
authorized by us within 30 days of the invoice date. Within thirty (30)
days of purchase, we will replace or repair, at our sole discretion, any
product that is deemed defective. After 30 days, the manufacturer's
warranty process must be followed.

Please Note: Due to restrictions placed upon us by the manufacturers,
computers and printers are returnable in the first 30 days for repair
only. Computers, printers, LCD/DLP projectors, personal digital
assistants (PDAs) and Quark products are not returnable for credit or
exchange. Special Orders, custom configurations, and Sony Digital
Imaging Products are not returnable for credit or exchange. Additional
products may be added to this list as: manufacturer policies change,
manufacturer goes out of business or as new product categories become
available.

All non-defective returns authorized by The Company are subject to a 15%
restocking fee, and must be returned within 30 days from date of
invoice. To learn more, read our Returns Policy. Failure to return a
product within the applicable return period will be deemed to be an
acceptance of the product.

Question: Will my order be tax exempt?
Answer: Yes. GovConnection has Harvard and Harvard affliates tax
exemption certificates on file.

Question: Who do I contact for help?
Answer: Eric Norwalt at enorwalt@govconnection.com or at 800-998-0080
(fax £ 603-683-0354)